Terms of Service

The Service

Tactword rewrites text you submit, such as customer support replies, sales emails, apologies, and renewal messages, using artificial intelligence so it reads naturally to a native English speaker. Without a paid plan, you can make one free rewrite per day, counted per IP address and reset at midnight UTC. Each seat on a paid team plan gets unlimited rewrites for normal individual use.

Team plans and seats

• The person who pays is the team owner. Each seat is for one person.
• The team owner can invite teammates with a join link or add them by email, remove them, change the number of seats, and manage billing from the team page.
• There are no passwords: you log in with a one-time login link sent to your work email, and joining a team is confirmed from your own inbox. Keep your email account secure, and use "Log out of all devices" if a device is lost. The team owner is responsible for who receives the team join link and can replace it at any time.

Your content

You keep all rights to the text you submit. We don't claim ownership of it, we don't store it after the rewrite is returned, and we don't use it to train AI models. Don't submit content you don't have the right to share, content that is unlawful, or sensitive data the rewrite doesn't need, such as payment card numbers or passwords.

AI output

Rewrites are generated by AI and are instructed to keep your facts, numbers, and commitments unchanged, but AI can make mistakes. Review each rewrite before you send it. You are responsible for the messages you send. We don't guarantee any particular customer response or business result.

Payments and renewals

Payments are processed by Paddle.com, our Merchant of Record, which handles billing, taxes, and payment security. Paid plans renew automatically every month or year, depending on the plan you chose, until you cancel. When the team owner changes the number of seats, Paddle charges or credits the prorated difference (see the Refund Policy for how seat changes are refunded). If we ever change the price of an existing subscription, we'll email the team owner at least 30 days before the new price applies. See our Refund Policy for cancellations and refunds.

Acceptable use

Don't share one seat among several people, resell access, use automated tools to send requests, try to get around usage limits, or use the Service to write spam, harassment, or anything unlawful. We may suspend access that breaks these rules.

Ending your use of the Service

• You can stop using the Service at any time. The team owner can cancel the subscription from Manage billing on the team page; the team keeps unlimited rewrites until the end of the period already paid for. You can also ask us to delete your account information, as described in our Privacy Policy.
• We may suspend or end access for anyone who breaks these Terms. If we end a paid team's access for any other reason, we'll refund the unused part of the current billing period.
• If we ever shut down the Service, we'll email team owners at least 30 days in advance and refund any prepaid time that goes unused.

Changes and availability

We work to keep the Service available but can't promise it will never be interrupted. We may improve or change features over time. We may update these Terms; if a change is significant, we'll note it on this page and email team owners.

Liability

The Service is provided "as is." To the extent the law allows, our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the claim. Nothing in these Terms limits any rights you have under consumer protection laws that can't be waived by contract.

Governing law

These Terms are governed by the laws of Brazil. Any dispute will be resolved by the courts of Fortaleza, Ceará, Brazil, unless mandatory law gives you the right to bring it in the courts where you live.

Contact

Questions about these Terms: support@tactword.com