Tactword is operated by Nimbus Labs. All payments are processed by Paddle.com, our Merchant of Record, and Paddle issues refunds on our behalf.
14-day refund on your first payment
If Tactword isn't right for your team, email us within 14 days of your first payment and we'll refund that payment in full and cancel the subscription, so it doesn't renew. No questions asked.
Cancel anytime
The team owner can cancel from Manage billing on the team page. You keep access until the end of the month or year you already paid for, and you won't be charged again. Renewal payments aren't refunded, except in the cases described below.
Seat changes
- Adding seats: Paddle charges the prorated amount for the rest of the current billing period right away. If you added seats by mistake, remove them and email us within 14 days of that charge, and we'll refund it in full.
- Removing seats: Paddle credits the unused time toward your next payments. Credits aren't paid out in cash, except as part of a refund described on this page.
- If you ask for the 14-day refund of your first payment, we'll also refund any seats you added before asking.
If we end your access or shut down
If we end a paid team's access for any reason other than a breach of our Terms of Service, or if we shut down Tactword, we'll refund the prepaid time that goes unused.
Charged in error?
If you believe a charge was a mistake, email us within 30 days of the charge and we'll review it with Paddle.
How to ask for a refund
Email support@tactword.com from the address you paid with, or include that address in your message. We reply within 2 business days.