Support replies that sound like a native English speaker wrote them
You know the product and you solved the ticket. Tactword helps the reply read as clear and confident as the help you gave.
Written by a customer support agent
Hi Sarah, I checked with the financial team and your refund of $49.00 was already done. It can take until 5 business days to appear in your card. Any doubt I am here.
After Tactword
Hi Sarah, I checked with our finance team, and your $49.00 refund has been processed. It can take up to 5 business days to appear on your card. If you have any questions, just let me know.
A typical afternoon
It's the eleventh ticket of the shift. The fix took two minutes; explaining it in English clearly enough that the customer doesn't write back takes longer.
Illustration, not a customer photo.
- What it fixes for customer support agents
- Missing or wrong articles: "please check attachment" becomes "please check the attachment"
- Literal translations such as "any doubt I am here" become "let me know if you have any questions"
- The rewrite is instructed to keep refund amounts, dates, ticket numbers, and next steps as you wrote them; amounts, dates, and ticket numbers are checked after every rewrite
- The fact check covers amounts, percentages, numbers, dates, times, references, codes, versions, links, email addresses, and phone numbers; it doesn't check names, tone, or meaning.
Try it on a reply you wrote
One free rewrite a day, no card needed. Under the result, the fact check marks each value from your draft as kept or not found, and flags any value the rewrite adds.
Questions from customer support agents
Other questions? Write to support@tactword.com.
Yes, by copy and paste: write your reply as usual, paste it into Tactword, and paste the result back into the ticket. There's no direct integration.
It rewrites the English, so the wording can change, but it's instructed to keep facts, numbers, policy details, links, and commitments as written. To keep exact phrases, your team owner can add them to the style notes, and every teammate's rewrites are instructed to follow them.
Give your customer support agents a native voice
$19 per seat per month, or $190 per seat per year. Cancel anytime.