Check-ins and follow-ups that sound natural to English-speaking customers
Onboarding emails, check-ins, and meeting follow-ups are where relationships are built. Tactword makes them read as warm and natural as a native speaker's.
Written by a customer success manager
Hi Tom, thank you for the meeting of today. Like we combined, I will send the report of usage until Friday and you will confirm the new admins. Actually your team has 18 active users.
After Tactword
Hi Tom, thanks for today's meeting. As we agreed, I'll send the usage report by Friday, and you'll confirm the new admins. Your team currently has 18 active users.
A typical follow-up
The call went well. The recap you send an hour later is what the customer forwards internally, so it has to read as well as the call sounded.
Illustration, not a customer photo.
- What it fixes for customer success managers
- False friends such as "actually" used to mean "currently"
- Overly formal phrasing that makes a friendly check-in feel cold
- The rewrite is instructed to keep action items, owners, and deadlines as written; deadlines with a day or date are checked after every rewrite
- The fact check covers amounts, percentages, numbers, dates, times, references, codes, versions, links, email addresses, and phone numbers; it doesn't check names, tone, or meaning.
Try it on a reply you wrote
One free rewrite a day, no card needed. Under the result, the fact check marks each value from your draft as kept or not found, and flags any value the rewrite adds.
Questions from customer success managers
Other questions? Write to support@tactword.com.
No. It works for any message you write to customers in English: emails, chat messages, meeting recaps, and in-app messages.
Yes. It fixes the English and keeps your meaning. Choose Natural to fix the English without changing the tone, or Friendlier for a warmer one.
Give your customer success managers a native voice
$19 per seat per month, or $190 per seat per year. Cancel anytime.