Give every agent on your outsourced team a native English voice
Outsourced and offshore teams often answer US, UK, and Canadian customers in their second language. Tactword gives every agent the same clear, natural English, with per-seat pricing and a monthly rewrite count for each agent.
Written by an outsourced support agent
Good morning Mr. Davis, I am contacting you about the case 88213. We verified and the charge of $120 is correct because it is referent to the annual plan. If you want, I can explain better by call.
After Tactword
Good morning, Mr. Davis, I'm writing about case 88213. We checked, and the $120 charge is correct because it's for the annual plan. If you'd like, I'm happy to explain it on a call.
A typical monthly review
Your client reviews a sample of tickets every month. Twenty agents, twenty levels of English, and one brand voice the client expects in every one of them.
Illustration, not a customer photo.
- What it fixes for outsourced support teams
- The grammar patterns that tell customers English isn't the agent's first language
- Inconsistent tone across agents, with team style notes that every agent's rewrites are instructed to follow
- The rewrite is instructed to keep case details, amounts, and policy terms as written; case numbers and amounts are checked after every rewrite
- The fact check covers amounts, percentages, numbers, dates, times, references, codes, versions, links, email addresses, and phone numbers; it doesn't check names, tone, or meaning.
Try it on a reply you wrote
One free rewrite a day, no card needed. Under the result, the fact check marks each value from your draft as kept or not found, and flags any value the rewrite adds.
Questions from outsourced support teams
Other questions? Write to support@tactword.com.
Choose the number of seats at checkout, up to 500. While the subscription is active, the team owner can add or remove seats on the team page, and Paddle prorates the difference.
The team owner can. The team page shows the owner how many rewrites each teammate has made this month.
Give your outsourced support teams a native voice
$19 per seat per month, or $190 per seat per year. Cancel anytime.